To the dear family Ettinger, You don't need me to tell you how special Heinz was. I first met him at Hannover in 2005 and he fast developed into a friend, close colleague and - dare I say - paternal figure in my life. I have the fondest memory of many trips to different countries in which he guided and collaborated with me. He always asked for one more day than seemed necessary...and it was always the right thing to do. In Dubai he and Mrs Ettinger were so kind to me - inviting me to dinner on the evening before my departure...a glass of wine...and a shower to freshen up before the flight. This generosity of spirit, energy, dedication, passion for travel, culture, work and relationships are what I remember best of Heinz. I also remember his integrity - doing the right thing was important - a rare trait. He's one of those people whose imprint will last another lifetime and more. It was an honour to have known him and I extend to you my deepest of sympathies at this difficult time. Ben